Woman says she was charged 17 times after a single Costco visit, totaling over $5,200

PHOENIX (AZFamily/Gray News) – A Costco shopper in Phoenix says she was charged for her $300 purchase 17 times, totaling more than $5,200.

Last month, Ashton Weinberger went to a Costco in Phoenix and spent $308.35 using her Citi credit card. But something weird happened after that purchase.

“I start getting texts from my Citi card text alert, that that same charge had hit again,” she said. “Now at first, I was thinking, ‘Oh, that’s weird. It’s delayed.’ But then it hit again and again and again.”

Weinberger said that the $308.35 charge hit her account 17 different times without explanation, totaling a whopping $5,241.95.

Weinberger said the timing couldn’t be much worse because she and her husband are in the middle of an extensive renovation of their Phoenix home. With their living and kitchen areas torn up and work underway, this is an added financial strain.

“And that’s the thing when you’re doing renovation, you are very tightly budgeting,” she said. “You need all the finances that you have available, so to suddenly not have $5,000 – it’s critical to getting the project done. So, it’s very stressful.”

Weinberger complained to Costco about the 17 duplicate charges, but she said the mistake was never corrected.

“So, I’m back to Costco. They had no idea,” she said. “I showed them all the charges. And they said, ‘Well, we’ll look into it,’ and then days went by. [I’ve been] calling the credit card, calling Costco, going back to Costco or calling the credit card, no one has any information.”

Fed up, Weinberger contacted AZ Family, who contacted Costco and explained what was going on. The company is now working to sort this out.

However, one month after that shopping trip, the duplicate charges are still on her account.

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